1. Knowledge Base
  2. Using the Scan Kit
  3. Getting Started & Basic Troubleshooting - Scan Kit

I can't log in to the Scan App. What do I do?

Follow the instructions below for help logging in to the Sparta Scan App.

Forgot Password

If you forgot your password, refer to this article for instructions on how to reset it: Forgot your password? How to reset it.


I have the right password, but still can't log in

If you are confident that you are logging in with the correct email and password but still cannot access the Sparta Scan App, you may not have the proper permissions to administer scans. Only users with Owner or Manager level administrative permissions are able to log in to the Sparta Scan App.

Contact your organization's primary Sparta Science Admin or Org Owner to have your permissions updated. Or, if you are the primary owner of your organization, contact your Customer Experience Manager or email success@spartascience.com for assistance.