Sometimes, discrepancies in bodyweight from plate-to-plate can be due to a lack of stability. Follow the steps below to check the force plate is on a flat surface.
Check for a Stable Surface:
Before beginning a scan, check that the force plate is set up on a flat surface. Place the force plate in the desired spot, then tap on opposing corners and listen for any shifting. If you hear a sound, the plate is not flat. Shift a few inches in any direction, and check again. Continue until no sound is detected and the plate is stable.
Restart the Scan App:
Quit and reopen the Sparta Scan App to ensure no firmware or software updates are available. To check for software updates manually, follow this tutorial.
If No Change:
Contact your Customer Experience Manager or email firstname.lastname@example.org to notify our team of this issue.