Sparta Scans are always optimized to minimize loading time so that users can be scanned efficiently. If "Cloud Scanning" is displayed during scan selection, there may be further optimizations that can be made to improve scan efficiency. In most cases Sparta software will automatically recognize these optimizations and will adjust after a few scans. In some cases "Cloud Scanning" may persist. If scans are fast, no action is needed. If "Cloud Scanning" persists and scans are slow follow the steps below to troubleshoot the issue.
Troubleshooting Slow Cloud Scanning
Many Sparta customers setup scanning from any device, not just the one plugged in to the force plate. In some cases "Cloud Scanning" indicates a mismatch between the network connection of a device plugged into the force plate with the network connection of a second device being used to initiate scans. In many cases a fast scanning experience can still be easily achieved without a wired connection to the force plate.
Note: In some cases "Cloud Scanning" will still appear even with a wired connection to the force plate. This is perfectly normal and no action is needed in this case.
Steps to Troubleshoot Multiple Devices:
- Find the laptop that is directly plugged into the force plate. Check how the device is connected to the internet. Most likely it will be connected via a wifi network or ethernet connection. Note down the method of connection.
- Move to the device that is used to initiate the scans and check this device's network connection. If the network connection method (wifi vs. ethernet), and the network name do not match across the devices this may be causing the slow scanning experience. If possible configure the devices to match both network connection method and network name.
- It will likely take a few scans for "Cloud Scanning" to stop being displayed as Sparta works to optimize your connection. If after 5-10 scans the slow experience persists consider contacting customer success.