If a Mac laptop is not used for a long period, the laptop's clock may not show the correct time. This causes problems like the one pictured below, but can easily be fixed by resetting the laptop's time.
Resetting a Mac's Time
- Open System Preferences and find the Date & Time settings at the bottom.
- Once Date & Time is open, click the lock in the bottom left corner and enter the admin password for your laptop. If you do not know the admin password for the laptop contact Sparta Customer Success for help.
- With the Date & Time settings unlocked, uncheck and check "set date and time automatically." (Note: if it's unchecked to begin with just check the box.)
- If the time is correct everything should work.
If the time is still incorrect try the following steps:
- Uncheck "set date and time automatically" and manually set the computer to any time. Finally, recheck "set date and time automatically." If the time is correct everything should work.
- Uncheck "set date and time automatically." Find another device, like a cell phone, that is keeping time correctly. Manually reset the system time to the correct time. If the time is within 15 seconds of the other device everything should work.
- Contact Sparta Customer Success for further technical troubleshooting.