Learn how to reset the device data and time to ensure data is collected and displayed properly.
If a MacBook or iPad is not used for a long period, the clock may not show the correct time. This can cause issues related to the timestamp and data display in the Sparta Scan App and Movement Health Platform, but can easily be fixed by resetting the device's time.
Note: This typically happens when the device has been completely drained of power.
Resetting a MacBook's Time
- Open System Preferences and find the Date & Time settings at the bottom.
- Once Date & Time is open, click the lock in the bottom left corner and enter the admin password for your laptop. If you do not know the admin password for the laptop contact Sparta Customer Success for help.
- With the Date & Time settings unlocked, uncheck and check "set date and time automatically." (Note: if it's unchecked to begin with just check the box.)
- If the time is correct everything should work.
If the time is still incorrect try the following steps:
-
- Uncheck "set date and time automatically" and manually set the computer to any time. Finally, recheck "set date and time automatically." If the time is correct everything should work.
- Uncheck "set date and time automatically." Find another device, like a cell phone, that is keeping time correctly. Manually reset the system time to the correct time. If the time is within 15 seconds of the other device everything should work.
Resetting an iPad Time
- Go to Settings
> General > Date & Time.
-
- Set Automatically: iPad gets the correct time over the network and updates it for the time zone you’re in. Some networks don’t support network time, so in some countries or regions, iPad may not be able to automatically determine the local time.
- 24-Hour Time: (not available in all countries or regions) iPad displays the hours from 0 to 23.Turn on either of the following:
Contact Sparta Science Customer Success (success@spartascience.com) for further technical troubleshooting.
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